IT, facilities, equipment, safety — every internal request tracked from new to closed, with SLAs, auto-assignment, a knowledge base, and real reporting.
New → open → in progress → on hold → escalated → resolved → closed, with critical-to-low priorities on every ticket.
Response and resolution targets by priority, with live at-risk countdowns so nothing quietly breaches.
Round-robin or load-based routing puts new tickets with the right agents automatically — no dispatcher required.
Break a big ticket into tasks with dependencies, executed and time-tracked in Workforce Control™.
Suggested articles appear as people type their request — answers surface before the ticket is ever submitted.
Volume trends, response and resolution times by priority, category distribution, and SLA compliance.
It becomes an assigned, time-tracked task on the floor — with the SLA clock visible the whole way, and the fix showing up on the same dashboard as everything else.
SLAs, auto-assignment, and reporting — built for operations, not just IT.
KSP Technologies